FAQ
Who is eligible to stay at the Reinhart Guest House?
Guests should live 30 miles or more distance from St. Mary’s Hospital. Guests under 18 years of age must be accompanied by an adult and any patient must have a caretaker. If you have questions about eligibility, please call us any time!
Who can refer a family to the Reinhart Guest House?
Guests must be referred by a provider or other health care personnel at St. Mary’s Hospital or affiliate via the online referral form.
How do you make a referral?
Follow the directions provided on the referral tab. If you need assistance or if your team needs training, please do not hesitate to call us at 804-287-7300.
Can I reserve more than one room?
Due to limited occupancy (we only have 16 rooms) and our desire to support as guests as possible, we allocate one room per patient family. We are able to accommodate up to five people in one room.
What are the advantages to using the Guest House?
As part of the Bon Secours family we try our best to be ‘Good Help to Those In Need’. There are numerous advantages to referring someone to the Reinhart Guest House. Our number one priority is to create a home away from home that offers all the comforts of home in addition to very special hotel amenities. The Reinhart Guest House offers 16 private guest rooms with Wifi, kitchen, living room, reflection room, playroom, laundry facilities and beautiful landscaped grounds all of which is only minutes walking distance from St. Mary’s Hospital.
What are the Guest House hours of operation?
The Reinhart Guest House is staffed and accessible 24 hours a day, Monday- Sunday. Some holidays have modified hours; we recommend calling to confirm hours on holidays.
What is the cost for the room per night?
The Reinhart Guest House is a community funded ministry, and reliant on donations to help fund the day-to-day operations. The suggested room rate per night is $50; however no one is ever turned away due to the inability to contribute. Financial concerns should never limit someone from being referred to the Reinhart Guest House.